Putting the fun back into Parking

Notice to Keeper


A notice received through the post is a Notice to Keeper. The parking company paid the DVLA to find the address of the keeper, and sent this notice.


Once you received this notice the parking companies self-imposed clock starts ticking, and you should appeal. Most Parking Tickets are not issued properly. Companies such as ParkingEye have had 100% of their tickets cancelled when following the proper appeals process. However, it is important to use the right 'jargon' and the correct appeal reasons.


The process is fairly straightforward, and you can do it yourself, or with free help from online forums.


Free help for appeals can be found on these web sites

Parking Cowboys

MoneySavingExpert

pepipoo

Consumer Action Group


For a concise guide, I recommend Parking Cowboys. If you need help, then I recommend MoneySavingExpert.


The following information applies to companies who charge for breach of contract.


At this point your appeal should include mitigating factors, such as the following BUT SHOULD NEVER STATE WHO THE DRIVER WAS.

  • The vehicle broke down
  • A large amount was spent at the shops
  • You were at an event organised by the landowner
  • You visited twice, and only one long visit was recorded
  • You drove through the car park to another area

​Many parking operators will cancel at this point, but some are more hard core.


​Sample Appeal


I am appealing as registered keeper on the following grounds.

[your circumstances here]

Should you fail to uphold my appeal then I will also appeal to POPLA/IAS on the following grounds. You will be expected to provide a full breakdown of your alleged loss, and your full unredacted contract with the landowner.

1) The amount being claimed is not a genuine pre-estimate of loss to your company or the landowner
2) The amount is an unfair term according to the Unfair Terms in Consumer Contract Regulations 1999 regulation 5(1)
​Note this will be replaced by the Consumer Rights Act 2015 regulation 62(4) on October 1 2015
3) Your signage does not comply with the BPA/IPC Code of Practice and does not form a contract between motorist and yourself
4) The signage does not contain the information required by
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013  regulation 13(a) and is therefore not binding
This would not apply if a ticket machine is used, or a person was involved.
5) You have no authority from the landowner to issue and collect charges

If you do reject the challenge and insist on taking the matter further I must inform you that I may claim my expenses from you. The expenses I may claim are not exhaustive but may include the cost of stamps, envelopes, travel expenses, legal fees, etc. By continuing to pursue me you agree to pay these costs when I prevail.

Any communication that does not either confirm cancellation or include a POPLA verification code/IAS appeal information will be reported to the BPA/IPC as a breach of their Code of Practice - the BPA recently issued guidance to all members to remind them of this fact. Such communication may also be deemed harassment and pursued accordingly.